Insurance and Premium Services Information
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All Wandervans rentals are required to have vehicle insurance. This insurance can be provided by the customer’s personal insurance or by purchasing insurance through us. Additional Trip insurance is not required.
Personal Auto Insurance
Customers are welcome to use their personal auto insurance. We strongly recommend checking with your insurance to verify your coverage. If they do not offer coverage, we can add our insurance up to 48 hour before you depart.
The answers to the two main questions we get from customer’s insurance companies are that the vans are registered as passenger vans not R.V.s and that the vans weigh under 10,000 lbs. You will be asked to provide your insurance information if you choose to not purchase our insurance.
If you choose to use your own insurance, you are responsible for any and all damage to the campervan and accept full liability for the campervan from the moment you first open the door of the rental until you have documented your return with us as specified on the instructions provide at pickup. You are also responsible for all legal fees associated with recovering all costs and fees associate with any damage and any liability.
All International customers are required to purchase insurance.
Credit Card Rental Car Insurance
Some credit cards offer what they call rental car insurance. The specifics of this kind of coverage varies greatly. However almost none of these policies include the liability insurance which is required by the state to operate a vehicle. For this reason credit card insurance can be used as a secondary insurance option but Wandervans cannot accept credit card rental car insurance as the only insurance provided for the rental. Even with the Chase Sapphire reserve card which provides primary car rental coverage there is no liability coverage which meets state minimums.
Our Insurance
(Note: Any reservations originally placed on outdoorsy.com my have different terms)
We offer insurance for purchase provided by All State. We pride ourselves in having very easy to understand Insurance terms. Our insurance is based on a daily rate and is based on the van size and the final cost is clearly displayed before checkout. We offer three levels of protection for the van:
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Liability Coverage: State Minimum
Comprehensive & Collision Protection: Up to $1M
Support: 24/7 Customer Support
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Liability Coverage: State Minimum
Comprehensive & Collision Protection: Up to $1M
Support: 24/7 Customer Support
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Liability Coverage: $1M Liability Coverage
Comprehensive & Collision Protection: Up to $1M
Protection: Windshield Coverage
Protection: Accident Interruption
Support: 24/7 Customer Support
Support: Concierge Services
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(Does not apply to reservations booked at outdoorsy.com)
Your deductible is always going to be 2% of the stated replacement value; with a minimum of $500 and maximum of $1,500. It does not matter which package you choose. Your deductible is 2% of the stated replacement value; with a minimum of $500 and maximum of $1,500.
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Windshield Coverage included under the Peace of Mind Protection Package covers minor chips or cracks to your windshield that are repairable at no cost to you.
For example, 1-2 minor chips (not in the field of vision) caused by a collision or comprehensive event are covered with no deductible with the purchase of our Peace of Mind Protection Package. Any damage that requires a replacement of the windshield, as opposed to a repair, would be subject to a deductible. The other two plans do not include rock chip coverage.
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You never know what might happen while out on the road. The good thing is that you can rest assured that we have you covered! Here are just some of the incidents covered by our insurance:
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All drivers are required to be verified in order to be covered by insurance purchased through us. This is a quick and easy process of entering your driver’s license information and allowing a third party to perform a driving background check. The primary reasons a driver would not be verified include (1) more than two tickets in the past year for going 20 mph over the speed limit, (2) a suspended license, or (3) a DUI. All renters are required to ensure they are a verified driver. Driver verification can not take place on the day of pickup, but must be performed at least 48 hours in advance for renters with a drivers license issue by a state in the United States. For international drivers we require drivers to be verified one week in advanced. If you rental must be delayed to ensure verification Wandervans is not financially liable in any way for canceled travel plans and no refunds will be given for delays due to verification. Finally verification can only occur on standard US business days.
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Not only are they covered, but international travelers are covered under our $1M insurance program. Many of our international travelers love this about Wheelbase since it allows them to rent more unique rentals for their adventure instead of the typical cookie-cutter RV rental companies. All qualified renters, domestic and international, are covered for rentals in the U.S. and Canada. Mexico is not covered.
To qualify for coverage, all international renters are required to complete a DMV check through Wheelase, for which an international driver’s permit (IDP) and a valid passport are required. In most European countries an IDP can be obtained in less than a day.
Wheelbase’s turn-around time for an international DMV check can range from one day to seven days. After requesting a booking, Wheelbase will communicate the status of the verification process and driving record check to the renter.
There is a foreign transaction fee of 3% added to the rental total when using a payment card issued outside of the country in which you’re renting.
Wheelbase is not allowed by U.S. government regulations to insure any renter from a country where the U.S. government precludes business relationships. These countries include North Korea, Syria and any country that sponsors or supports terrorism or terrorist activities.
If you have any questions about international coverage or renting from outside the country, please don’t hesitate to contact us directly.
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We are happy to offer trip cancellation protection to help protect you from most surprises. Trip cancellation protection helps cover the cost of cancelling a trip for a wide range of reasons (subject to terms and conditions) including, but not limited to: a traffic accident en route to pick up your campervan, onset of pre-existing medical conditions while on your trip (if certain requirements are met at the time of purchase), sickness, injury, road closures, and many other things. Trip protection costs 6.5% of your trip price. Please note the cancellation of trip protection is the responsibility of the renter. The cancellation of trip protection is different than our cancellation policy so please be aware that you may be responsible for this cost.
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Many of our vans are new enough and have low enough mileage that they are covered by the Ford Roadside Assistance. You can find a card for this in the glove box of the campervans for contact information to use this service. However not all of our campervans are covered by the Ford Roadside Assistance. If you would like to guarantee you have roadside assistance we offer nation wide roadside assistance through our insurance packages.
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Damage protection provides coverage for accidental damages to the Campervan interior while it’s parked during a renter’s trip.