Trip Cancellation Protection
We are happy to offer trip cancellation protection to help protect you from most surprises. Trip cancellation protection helps cover the cost of cancelling a trip for a wide range of reasons (subject to terms and conditions) including, but not limited to: a traffic accident en route to pick up your campervan, onset of pre-existing medical conditions while on your trip (if certain requirements are met at the time of purchase), sickness, injury, road closures, and many other things. Trip protection costs 7% of your trip price. Please note the cancellation of trip protection is the responsibility of the renter. The cancellation of trip protection is different than our cancellation policy so please be aware that you may be responsible for this cost.
Why trip protection?
When looking forward to your vacation the last thing you want to do is think about something going wrong. Still, even the best-planned trips can be impacted by an unexpected illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, delayed flights and more. These troubles can occur when least expected, forcing you to cancel your travel arrangements, lose your non-refundable vacation costs, and incur unplanned expenses.
Travel protection from Wandervans is specifically designed to help protect you and your travel party from specific covered events that can impact your travel arrangements. Key features include:
Trip Cancellation coverages for a variety of unforeseen circumstances, including road closures, sickness and injury
Travel Delay and Baggage Delay coverages
Coverage for Pre-Existing Medical Conditions is available provided certain requirements are met
All trip cancellation protection plans come with a free look—take 10 days to review your plan and decide if it’s right for you. If you wish to cancel your plan within 10 days of purchase and have not yet left on your trip or filed a claim you can do so and receive a full refund of your plan cost.
Anticipating the unexpected and covering it with trip cancellation protection can help protect you and your traveling companions from surprise expenses.
How does trip protection work?
Say it’s the day before your big campervan trip and your family member becomes sick. You had booked a non-refundable trip, and now you’re out hundreds – or even thousands – of dollars. With Trip Protection you won’t lose your investment.
By selecting our trip cancellation protection, you could be reimbursed 100% of your prepaid campervan rental booking cost in the event you had to cancel due to a covered event, rather than $0.
Trip Cancellation
Some covered events that apply to Trip Cancellation:
Traffic accident en route to pick up your Campervan
Onset of pre-existing medical conditions before your trip (if certain requirements are met at the time of purchase).
Sickness, accidental injury, or loss of life of you or a travel companion before your trip
Mandatory evacuations, road closures, or inability to access pickup location due to adverse weather
Any claims for Corona Virus must include documentation from a certified medical professional.
Once the van has been picked up the cancellation protection ends and no protection is provided while on your trip.
Large scale active fires at your planned destination greater than 50,000 acres. Your destination must be listed at time of rental.
Exclusions: Government Issued Restrictions on Travel and quarantine are not covered.
Free 10-day review period for a full refund
Trip cancellation protection from Wandervans can help provide coverage for you and your travel party in the event of an unforeseen covered circumstance adversely impacting your travel arrangements. Your travel protection plan also comes with:
Take 10 days to review your plan and decide if it’s right for you
If you wish to cancel your plan within 10 days of purchase and have not yet left on your trip or filed a claim, you can do so and receive a full refund of your plan cost
Trip Protection FAQ
Full Coverage Details
SCHEDULE OF BENEFITS
Coverage Maximum Shall Not Exceed The Total Cost of The Rental.
Trip Cancellation Up to 100% of Trip Cost Insured*
10-DAY RIGHT TO EXAMINE YOUR DESCRIPTION OF COVERAGE If you are not satisfied for any reason, you may cancel coverage under the policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Description of Coverage to us at the Program Administrators office or our authorized agent. When so returned, the Description of Coverage is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable.
RIGHT TO EXAMINE YOUR DESCRIPTION OF COVERAGE If you are not satisfied for any reason, you may cancel coverage under the policy. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Description of Coverage to us at the Program Administrator’s office or our authorized agent. When so returned, the Description of Coverage is void from the beginning.
DEFINITIONS “you”, “your” and “yours” refer to the Insured. “we”, “us” and “our” refer to the company providing this coverage. In addition, certain words and phrases are defined as follows: ACCIDENT means a sudden, unexpected, unintended and external event, which causes Injury. ACCOMMODATION means any establishment used for the purpose of temporary overnight lodging for which a fee is paid and reservations are required. ACTUAL CASH VALUE means purchase price less depreciation. ADOPTION PROCEEDING means any mandatory meeting as a condition of law requiring the attendance of the prospective adoptive parent(s) with the intent to create a legal parent-child relationship.
BAGGAGE means luggage, personal possessions and travel documents taken by you on your Trip. COMMON CARRIER means any land, water or air conveyance, with scheduled and published departure and arrival times, operated under a license for the transportation of passengers for hire, not including taxicabs or rented, leased or privately owned motor vehicles.
DOMESTIC PARTNER means a person who is at least eighteen years of age and you can show: (1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life protection or pension beneficiary designations; (2) evidence of cohabitation for at least the previous 6 months; and (3) an affidavit of domestic partnership if recognized by the jurisdiction within which you reside.
FAMILY MEMBER means •Traveling Companion(s) •Insured’s or Traveling Companion’s Spouse •Insured’s, Traveling Companion’s or Spouse’s: • child; • parent; • sibling; • grandparent, great-grandparent, grandchild or greatgrandchild; • step-parent, step-child or step-sibling; • son-in-law or daughter-in-law; • brother-in-law or sister-in-law; • aunt or uncle; • niece or nephew; • legal guardian; • foster child or legal ward.
FINANCIAL INSOLVENCY means the total cessation or complete suspension of operations due to insolvency, with or without the filing of a bankruptcy petition, whether voluntary or involuntary, by a tour operator, cruise line, airline, rental car company, hotel, condominium, railroad, motor coach company, or other supplier of travel services which is duly licensed in the jurisdiction of operation other than the entity or the person, organization, agency or firm from whom you directly purchased or paid for your Trip, provided the Financial Insolvency occurs more than 14 days following your effective date for the Trip Cancellation Benefits. There is no coverage for the total cessation or complete suspension of operations for losses caused by fraud or negligent misrepresentation by the supplier of travel services. HOME means your primary or secondary residence.
PROTECTED means the person named on the application form, for whom the required premium payment is received and a Trip is scheduled and any eligible Traveling Companions who share the same Accommodation with the person enrolled and for whom the required premium payment is received. PROTECTOR means Wandervans LLC.
PAYMENTS means the cash, check, and/or credit card amounts paid for your Trip, including but not limited to reservation costs, timeshare exchange fees, ownership dues (not including the cost of your vacation ownership) and maintenance fees. Payments also include the units of currency purchased from a travel or vacation club to be used as valuation in payment for arrangements and to access travel arrangements (including but not limited to points, credits or other values). Such currency units must be used in accordance with travel or vacation club rules and must be for travel under a membership or for a deeded real estate product. In the case of currency units, we reserve the right to replace, restore or replenish your currency units in lieu of reimbursement.
PORT OF CALL means a city or town on a waterway with facilities for loading and unloading cargo where a ship is scheduled to dock, not including the ports of embarkation and disembarkation.
PRE-EXISTING CONDITION means a Sickness or Injury during the 60-day period immediately prior to your effective date for which you or your Traveling Companion: (1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or (2) took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy.
PROGRAM ADMINISTRATOR means Wandervans LLC.
QUARANTINE means the enforced isolation of you or your Traveling Companion, for the purpose of preventing the spread of illness, disease or pests.
SCHEDULED DEPARTURE DATE means the date on which you are originally scheduled to leave on your Trip.
SCHEDULED RETURN DATE means the date on which you are originally scheduled to return to the point where the Trip started or to a different final destination.
SCHEDULED TRIP DEPARTURE CITY means the city where the scheduled Trip on which you are to participate originates.
SERVICE ANIMAL means any guide dog, signal dog, or other animal individually trained to work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding persons with impaired vision, alerting persons with impaired hearing to intruders or sounds, providing animal protection or rescue work, pulling a wheelchair, or fetching dropped items.
SICKNESS means an illness or disease of the body that requires in-person examination and treatment by a Physician.
SPOUSE means your legally wed husband/wife or Domestic Partner as defined by this Policy.
TERRORIST ACT means an act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.
TRAVELING COMPANION means a person who, during the Trip, will accompany you in the same accommodations.
TRIP means: A period of round-trip travel at least 100 miles away from Home to your designated vacation destination associated with the purchase of this protection, excluding regular commuting and local travel; the purpose of the Trip is business or pleasure and is not to obtain health care or treatment of any kind; the Trip has defined departure and return dates specified when you purchase the coverage; the Trip does not exceed 180 days in length.
UNINHABITABLE means the dwelling is not suitable for human occupancy in accordance with local public safety guidelines.
USUAL AND CUSTOMARY CHARGE means those charges: (1) for necessary treatment and services that are reasonable for the treatment of cases of comparable severity and nature; (2) that do not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred; and (3) does not include charges that would not have been made if no protection existed. In no event will Usual and Customary Charges exceed the actual amount charged.
GENERAL EXCLUSIONS 1. We will not pay for any loss under this Policy, caused by, or resulting from:
a. your or your Traveling Companion’s suicide, attempted suicide, or intentionally self-inflicted injury;
b. mental, nervous, or psychological disorders of you or your Traveling Companion;
c. you or your Traveling Companion being under the influence of drugs or intoxicants, unless prescribed by a Physician;
d. normal pregnancy or resulting childbirth, elective abortion or fertility treatment of you or your Traveling Companion;
e. you or your Traveling Companion operating or learning to operate any aircraft, as pilot or crew;
f. declared or undeclared war, or any act of war;
g. nuclear reaction, radiation or radioactive contamination;
h. any unlawful acts, committed by you or your Traveling Companion;
i. any amount paid or payable under any Worker’s Compensation, disability benefit or similar law;
j. a loss or damage caused by detention, confiscation or destruction by customs or any governmental authority, regulation or prohibition;
k. travel restrictions imposed for a certain area by governmental authority;
l. a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when coverage is not in effect for you;
m. any issue or event that could have been reasonably foreseen or expected when you purchased the coverage.
n. The following exclusion applies to the Trip Cancellation coverages:
We will not pay for loss or expense caused by or incurred resulting from a Pre-Existing Condition, as defined in the Definitions section, including death that results there from. This Exclusion does not apply provided you meet the following requirements:
a. coverage is purchased prior to or within 24 hours of your final Trip Payment; and
b. you are medically able to travel at the time the coverage is purchased.
o. The following exclusion applies to the Trip Cancellation coverages:
a. civil disorder
p. The following exclusion applies to the Trip Cancellation coverages:
a. failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements other than Financial Insolvency.
CLAIMS PROVISIONS
Notice of Claim
We must be given written notice of claim within 90 days after a covered loss occurs. If notice cannot be given within that time, it must be given as soon as reasonably possible. Notice may be given to us or to our authorized agent. Notice should include the claimant’s name and sufficient information to identify him or her.
Proof of Loss
Written Proof of Loss must be sent to us within 90 days after the date the loss occurs. We will not reduce or deny a claim if it was not reasonably possible to give us written Proof of Loss within the time allowed. In any event, you must give us written Proof of Loss within twelve (12) months after the date the loss occurs unless you are medically or legally incapacitated.
Your Duty to Cooperate
You must provide us with receipts, proof of payment, medical authorizations, or other records and documents we may reasonably require concerning your claim. Failure or refusal to cooperate may delay or impede the resolution of your claim.
Physical Examination and Autopsy
At our expense, we have the right to have you examined as often as necessary while a claim is pending. At our expense, we may require an autopsy unless the law or your religion forbids it.
Legal Actions
No legal action may be brought to recover on the Policy within 60 days after written Proof of Loss has been given. No such action will be brought after three years from the time written Proof of Loss is required to be given. If a time limit of the Policy is less than allowed by the laws of the state where you live, the limit is extended to meet the minimum time allowed by such law. Payment of Claims Benefits for loss of life will be paid to your estate, or if no estate, to your beneficiary. All other benefits are paid directly to you, unless otherwise directed. In the event you assign your benefits under this Policy to another party, any and all claim benefits will be distributed accordingly. Any accrued benefits unpaid at your death will be paid to your estate, or if no estate, to your beneficiary. If you have assigned your benefits, we will honor the assignment if it has been filed with us. We are not responsible for the validity of any assignment.
TRAVEL PROTECTION IS UNDERWRITTEN BY Wandervans LLC.
WHERE TO PRESENT A CLAIM
All claims should be presented to The Wandervans LLC, 277 S 27th St. Boise, ID 83702 1-888-861-6776
Our Right to Recover and Subrogate from Others We have the right to recover any payments we have made from anyone who may be responsible for the loss, as permitted by law. You and anyone else we insure must sign any papers, and do whatever is necessary to transfer this right to us. You and anyone else we insure will do nothing after the loss to affect our right.
GENERAL PROVISIONS
CANCELLATION BY US
You have purchased single pay, single term, nonrenewable protection coverage. We have no unilateral right to cancel this coverage after it became effective.
CONCEALMENT OR FRAUD
We do not provide coverage if you have intentionally concealed or misrepresented any material fact or circumstance relating to this coverage.
DUPLICATION OF COVERAGE
You may be covered under only one travel policy with us for each Trip. If you are covered under more than one such policy, the policy with the higher coverage limit will remain in effect and the maximum benefit limit as stated in the Schedule of Coverage of such policy will be the maximum benefit payable in the event a claim occurs. In the event claim payment has been made under the duplicate policy, premiums paid less claims paid will be refunded for the duplicate coverage that does not remain in effect.
ENTIRE CONTRACT: CHANGES
The Policy may be changed at any time by written agreement between us. Only our President, Vice President or Secretary may change or waive the provisions of the Policy. No agent or other person may change the Policy or waive any of its terms. The change will be endorsed on the Policy.
TRANSFER OF THE PROTECTED’S RIGHTS AND DUTIES UNDER THIS POLICY
The Protected’s rights and duties may not be transferred without our written consent except: 1) in the case of death of an individual named Protected, or 2) at our option, we will honor an assignment of rights if a properly executed assignment of rights has been filed with us.
ELIGIBILITY AND EFFECTIVE DATES
Who is Eligible for Coverage Coverage will be provided for all travelers, provided the required premium payment has been received by us or our authorized agent, and provided the person is a resident of the United States of America, or a non-resident who has purchased the coverage in the United States of America.
When Coverage Begins
All coverages will take effect on the later of:
1. the date the premium payment has been received by us; or
2. the date and time you start your Trip; or
3. 12:01 A.M. local time at your location on the Scheduled Departure Date of your Trip.
When Coverage Ends
Your coverage automatically ends on the earlier of:
1. the date the Trip is completed; or
2. the Scheduled Return Date; or
3. your arrival at the return destination on a round trip, or the destination on a one-way trip; or cancellation of the Trip covered by the Policy.
Extension of Coverage
All coverages under the Policy will be extended if your entire Trip is covered by the Policy and your return is delayed by unavoidable circumstances beyond your control. If coverage is extended for the above reasons, coverage will end on the earlier of the date you reach your originally scheduled return destination or seven (7) days after the Scheduled Return Date.
TRIP CANCELLATION BENEFIT
Benefits will be paid, up to the amount in the Schedule, for the forfeited, prepaid, non-refundable, non-refunded and unused published Payments that you paid for your Trip, if you are prevented from taking your Trip due to one of the following unforeseeable Covered Events that occur before departure on your Trip to you or your Traveling Companion, while your coverage is in effect under this Policy.
Should you elect to reschedule your Trip arrangements instead of cancelling due to a Covered Event, in lieu of providing benefits for the forfeited, prepaid, non-refundable, non-refunded and unused published Payments, we will pay for change fees charged by your supplier(s), up to the amount in the Schedule.
Covered Events:
1. The Sickness, Injury or death of you, your Family Member, your Traveling Companion or your Service Animal. The Sickness or Injury must first commence while your coverage is in effect under the Policy, must require the in-person treatment by a Physician, and must be so disabling in the written opinion of a Physician as to prevent you from taking your Trip (either because your condition prevents your travel, or because your Family Member, Traveling Companion or your Service Animal requires your care);
2. Common Carrier delays and/or cancellations resulting from adverse weather, mechanical breakdown of the aircraft, ship, boat or motor coach that you were scheduled to travel on, or organized labor strikes that affect public transportation;
3. Being directly involved in a documented traffic accident while en route to your destination;
4. Being hijacked or Quarantined;
5. Being required to serve on a jury, or required by a court order to appear as a witness in a legal action provided you, a Family Member or a Traveling Companion is not a party to the legal action or appearing as a law enforcement officer;
6. Your Home made Uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
7. A documented theft of your passports or visas;
8. A mandatory evacuation (or public official evacuation advisement in geographic areas where no mandatory evacuation orders are issued by government authorities) at your destination due to adverse weather or natural disasters. We will only pay benefits for losses occurring within 30 calendar days after the evacuation order is issued. In order to cancel your Trip, you must have 4 days or 50% of your total Trip length or less remaining at the time the mandatory evacuation ends;
9. Being called into active military service to provide aid or relief in the event of a natural disaster;
10. Your previously granted military leave being revoked. The leave must be approved prior to your coverage becoming effective, and official written revocation notice from your commanding officer will be required;
11. Your involuntary termination of employment or layoff (or the involuntary termination or layoff of your parent or guardian if you are a minor traveling alone), after continuous employment with the same employer for 1 year or more, provided the termination or layoff occurs 14 days or more after your coverage has taken effect. This benefit is not available to temporary employees, independent contractors, or self-employed persons;
12. A Terrorist Act which occurs in your Scheduled Trip Departure City or in a city to which you are scheduled to travel while on your Trip, and which occurs within 30 days of your Scheduled Departure Date, provided the city has not experienced a Terrorist Act in the past 30 days prior to the effective date of your coverage;
13. The school where you attend must extend its operating session beyond its predefined school year due to unforeseeable events commencing during the coverage effective period. The school year extension dates must fall in your Trip dates in order for this coverage to be available. Extensions due to extra- curricular or athletic events are not covered;
14. Being required to take an academic examination on a date that has been fixed after your coverage was purchased, and the examination date falls within your Trip dates;
15. The interruption of water, electric, sewage or gas service(s) at your destination, for more than 24 hours due to adverse weather or natural disaster. We will only pay benefits for losses occurring within 15 calendar days following the onset of the service interruption;
16. The interruption of road service for 24 hours or more due to adverse weather or natural disaster so as to prohibit you from reaching your destination. We will only pay benefits for losses occurring within 15 calendar days following the event which causes the interruption of road service;
17. Being unable to undergo a vaccination or inoculation, due to a medical reason, that is announced and published as required for entry into a country of destination after the effective date of your coverage. The vaccination or inoculation must be unannounced and unpublished to the public at the time your coverage is purchased;
18. Receiving official notification of an organ match available for immediate transplant, provided the transplant is considered medically necessary, the notification is received while coverage is in effect, and in the written opinion of the Physician the transplant surgery and/or recovery is so disabling as to prevent you from taking the Trip;
19. Receiving a court-issued notice to attend an Adoption Proceeding, provided you are not attending as a condition of your employment and provided the person being adopted is not you, your Traveling Companion or your Family Member. The date of the scheduled Adoption Proceeding must be announced while your coverage is in effect and must be during your Trip dates;
20. Receiving notice that your Adoption Proceeding or adoption arrangements have been cancelled or terminated, provided your Trip was for the purpose of executing the adoption and provided the Adoption Proceeding or adoption arrangement was confirmed prior to your effective date;
21. Your Accommodations at your destination made inaccessible due to fire, flood, volcano, earthquake, hurricane or other natural disaster. We will only pay benefits for losses occurring within 15 calendar days after the event renders the destination inaccessible. For the purpose of this coverage, inaccessible means your Accommodations can not be reached by your original mode of transportation. In order to cancel your trip, you must have 4 days or 50% of your total Trip length or less remaining at the time the destination is accessible. Benefits are not payable if the event occurs or if a hurricane is named prior to or on your Trip Cancellation Coverage Effective Date.
Limitations This coverage is subject to the General Exclusions.